Glossary

Existing customers can call us on 0800 030 4714. Lines are open 8am – 8pm Monday to Friday and 9am – 5pm on weekends (excluding bank holidays). Calls to 0800 numbers are free from landlines and mobiles. We may monitor or record phone calls in order to check we have carried out your instructions correctly and to help improve the quality of service.

American Express Identity Defence Platinum administered by Tenerity Limited. Registered address: Charter Court, 50 Windsor Road, Slough, Berkshire, England, SL1 2EJ. Registered in England No. 1008797. VAT number GB 125 4954 08. Tenerity Limited is authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services Register number is 311584. You can check this on the Financial Services Register by visiting the FCA's website https://register.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Email address enquiries@idplatinum.co.uk (emails to this address will not be encrypted. Please do not send emails containing any personal and/or financial data).

American Express Services Europe Limited has its registered office at Belgrave House, 76 Buckingham Palace Road, London, SW1W 9AX, United Kingdom. It is registered in England and Wales with Company Number 1833139 and authorised and regulated by the Financial Conduct Authority.